Legal

Privacy Policy

The following Privacy Policy is taken from AV Xpert’s Terms and Conditions of Service, and forms a part of these terms and conditions:

We are committed to protecting your privacy. Only authorised employees within the company may use any information collected from individual customers and web users on a need-to-know basis. We constantly review our systems and data to ensure the best possible service to our customers and web users. We do not store customer credit/ debit card details, nor do we store any non-essential sensitive customer information.

Confidentiality Notice

Client records are regarded as confidential and therefore will not be divulged to any third party, unless we are legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any Client Records that we keep about them. If you wish to view the information that we hold about you, please email info@avxpert.co.uk. We will respond to information requests within 1 month of receipt. Any inaccuracies reported to us will be rectified promptly, and we will usually be able to delete your personal information if requested (except in special circumstances).

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products, or for the purpose of offering information about similar such future services. We will not add you to any mailing lists without your permission. If you have given consent for us to email you with our newsletter and updates, you can easily opt out by following the link to unsubscribe on any marketing email.

What personal data we collect and why we collect it

If you make an enquiry with us, either by email, phone, contact form or in person, we will request the following information: First and Last Name, Company Name (if applicable), Email Address, Telephone Number, Billing Address and Delivery Address. These details are required by us, so as to be able to verify your identity and to enable us to provide you with any such contractual service that you may request from us. Depending on the nature of your enquiry, we may also request further information, such as the finer details of an event or service request, so as to be able to provide you with recommendations on the most appropriate services to meet your requirements.

Please be aware that all information provided by you will be stored on one or more databases, with the exception of any sensitive data such as credit/ debit card details. We hold this information securely and in accordance with the relevant laws, including the General Data Protection Regulation (GDPR).

Our mailing list

When you contact us or request a quote via our website, you will have the option to join our mailing list. Subscribers to our mailing list will be sent promotional emails containing product information, special offers, and other updates. We use MailChimp to manage our mailing list.

Cookies

We use a single essential cookie to keep you signed in to a gallery you have unlocked during your visit. It contains no personal data and expires when you close your browser. We do not use non-essential tracking cookies.

Analytics

We may use privacy-respecting analytics to anonymously monitor traffic and improve the website. This does not collect personally identifiable information.

Our own gallery statistics record which pages and photographs are viewed and downloaded, so that we know which images are popular and can improve future galleries. These records are anonymous: a visit is identified only by a random reference held for the length of your browser session, your IP address is stored as a one-way hash that cannot be turned back into an address, and no name, email address or other identifying detail is attached. We do not use this data to build a profile of you or to target advertising.

How long we retain your data

If you make an enquiry with us, we will store your data in order to respond and to enable you to contact us again more easily. You can ask us to erase your personal data at any time, except any data we are obliged to keep for administrative, legal, or security purposes.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, and you can request that we erase it. This does not include data we are obliged to keep for legal reasons.

How we protect your data

We have adopted adequate measures to avoid alteration, loss or unauthorised access to your data. Data is secured through password protection and stored securely. Our staff are trained in data protection.

What data breach procedures we have in place

If we believe there has been a data breach, we will inform the ICO within 72 hours as required.

If you have any questions about our privacy policy, please email info@avxpert.co.uk.